Refund policy

Orders are only returned if damaged. Please report damage within 15 days of delivery. Replacement only.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hylandwill24@gmail.com. Please email us pictures instead of sending returns back.

You can always contact us for any return question at hylandwill24@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping Protection

If you added Shipping Protection to your order and your package is lost, stolen, or arrives damaged, email us at hylandwill24@gmail.com with your order number (and photos for damaged items) within 15 days of the expected delivery date, and we'll send a free replacement. Shipping Protection is non-refundable once your order has shipped.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be refunded on your original payment method within 10 business days. If more than 15 business days have passed since we approved your return, contact us at hylandwill24@gmail.com.